ATOL 

Iceland Traveller is ATOL protected. ATOL stands for Air Travel Organiser’s Licence. It is a national scheme operated by the Civil Aviation Authority and offers protection when you book a holiday with a travel company in the UK, which includes flights as part of the package.   All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.  Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate, please visit their website.

When you buy at ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is protected financially, where you can get information on what this means for you and who to contact if things go wrong.  We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative.  In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (or a suitable alternative) at no extra cost to you.  You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding under your contract to that alternative ATOL holder.  However, you also agree that, in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).  If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.  You agree that, in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have, arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).  You also agree that any such claims may be reassigned to another body if that other body has paid sums you have claimed under the ATOL scheme.  Please refer to this website for more information.

If Iceland Traveller is not booking your flights, you will not receive a certificate and your holiday will not be ATOL protected.   It will, however, be fully guaranteed through the Travel Trust Association. See information below.

The Travel Trust Association

As a member of the Travel Trust Association (TTA), Iceland Traveller provides 100% protection for client funds and a financial guarantee. It does this through the use of a Trustee bank account into which all client monies are deposited, and through the production of a financial guarantee certificate that is issued at the time of booking.  For more reassurance and information please click here. The Travel Trust Association enables the existence of independent tour operators and other travel-related businesses. Iceland Traveller’s ability to offer interesting and expertly-researched holidays to independent travellers is made possible by our membership of the TTA.

Personal Insurance

Many of our clients prefer to book their flights online in order to get the best deal.   It is important to have appropriate insurance, especially if you are planning to take part in activities which may fall into the higher risk category and thus be beyond the scope of their regular cover. Examples are snowmobiling and horse riding. Please check with your insurer that your cover is adequate and contact us if you need to know more about your holiday activities.  Within the UK there are a number of holiday protection policies designed specifically for independent travellers. Please see here for more information.

It is also recommended that, if you are resident in the UK and don’t already hold one,  you obtain an EHIC (European Health Insurance Card) which is valid in Iceland.  This will entitle you to state healthcare on the same basis as a resident of the country.  You can apply for an EHIC here, free of charge.  Please be aware that EHICs carry an expiry date and are normally valid for five years.

If we are booking flights for you, we will ask you whether you would like airline flight cancellation insurance. Please make sure that you have decided whether you require this, since your existing travel insurance policy may include this cover.

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